"We have experienced a direct and measurable impact to our business and bottom line through our involvement with Oxley’s 4 Faces of Frustration Program "
Greg Syfan – President Syfan Logistics
Discover
Each person has a unique way of seeing the world.
Engage
Advance your understanding of the unique perspectives of those around you.
Adapt
Learn simple yet impactful ways to interact with others in a more powerful way.
Discover how The 4 Faces of Frustration Program has helped organizations just like yours radically improve teamwork and customer service.
What makes The 4 Faces of Frustration so different?
When it comes to changing the way that employees engage with each other and their customers, it is not enough to review the same tired old strategies that have not worked before. Participants in The 4 Faces of Frustration Program are actively engaged in the learning process. Participants will experience the different ways that people interact, solve problems and address challenges. This active involvement in the learning process leads participants who dreaded attending to claim it was the best training program they had ever experienced.
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The challenge:
Every day, businesses frustrate their customers and their employees. Unfortunately, a lack of recognition of this frustration and inability to respond proactively cost businesses in terms of employee output, customer satisfaction, loyalty and ultimately - productivity and profitability. Recent research shows this cost to be well over $300 billion annually for employee productivity alone. Part of the challenge is tht terms such as 'customer service', 'teamwork', and 'productivity' are open to different interpretation based on the unique way we see the world about us.
In this ½ day workshop you will:
- Understand your personal interaction style
- Become aware of the strengths and weaknesses of your style
- Gain awareness of how to assess another person’s interaction style
- Begin the process of dialogue with the styles that are the most difficult for you to understand
- Learn the technique that will allow you to know how to communicate with each customer and team member exactly the way they prefer
- Understand how to adapt for enhanced communication, and understanding.
"“I was fortunate enough to have met Andrew early in my management life and the coaching skills he has provided have had a direct and measurable impact on my career.”"
Keith Daly - EVP & Chief Claims Officer at Farmers Insurance
"We have taken various training classes from Andrew. Unlike others, his classes are not just ‘rah, rah’ motivational courses. Andrew’s courses are real nuts and bolts that one can implement into their business. What we have learned from Andrew has had a direct positive impact on our bottom line and how we operate."
Lou Morano - Owner, Capitol Carpet and Tile
"Andrew, without question, is the best facilitator of leadership training that I have ever encountered in my 20 year professional career. I would strongly recommend him to any organization looking to increase productivity or enhance the skill set of a team."
Christopher Greene - VP, General Counsel at Canal Insurance Company
WHAT'S MY INVESTMENT?
Every day businesses frustrate their employees and their customers. Unfortunately, a lack of recognition, and an inability to respond proactively costs businesses in terms employee output, customer satisfaction, loyalty and ultimately – productivity and profitability. A lack of teamwork and customer service may be costing you a great deal.
*registration fee does not include hotel accommodations
REGISTER
LIVE WORKSHOP Thursday, March 16th, 2017 8:30 AM – Noon | Gainesville, GA
LIVE WORKSHOP MAY 23, 2017
8:30 AM – Noon | Location TBD
*Exact address for the Workshop and hotel recommendations will be sent in a welcome email after you've registered